By accessing or using YourKendra ("the Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms apply to all subscribers, users, and anyone who accesses the platform.
YourKendra provides AI-powered digital workers ("AI Workers") that perform business tasks including but not limited to: answering inbound phone calls and text messages, qualifying leads, booking appointments, updating CRM systems, sending follow-up communications, managing calendars, and processing collections outreach. AI Workers operate via integrations with third-party tools you connect to the platform.
You must be at least 18 years old and authorized to enter contracts on behalf of your business.
Plans are billed monthly via Stripe. Founding Member rate ($199/month) is locked for life of active subscription. If subscription lapses and is reactivated, standard pricing applies.
Auto-renewal disclosure (15 U.S.C. §8403 / FTC "Click-to-Cancel" Rule). Your subscription automatically renews each month at the rate then in effect, charged to the payment method you provided, until you cancel. We will not auto-renew without first sending you a receipt. You can cancel at any time in two clicks from your dashboard (Settings → Billing → Cancel) or by emailing hello@yourkendra.com. Cancellation is effective at the end of the current billing period; you retain access until then and we do not charge any cancellation fee.
Public Beta refund window. During Public Beta, you may request a full refund of your first month if you cancel on or before day 29 of your first billing cycle — email hello@yourkendra.com with the word "refund" and we will process it within 24 hours. After day 29, or for any subsequent billing cycle, refunds are not issued for partial months unless the Service is unavailable for more than 24 continuous hours due to our infrastructure (in which case a pro-rated refund for the affected days is available — email the same address). Pricing for new subscribers may change with 30 days notice.
You agree not to use YourKendra to:
AI Workers are not infallible. You are responsible for reviewing AI interactions regularly, setting appropriate escalation rules, ensuring compliance with laws applicable to your industry, and any communications made on your behalf.
Your business data is never used to train AI models. Each business operates in a row-level-security-isolated tenant. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We host on SOC 2 Type II–certified infrastructure (Supabase, Netlify); YourKendra's own SOC 2 Type I audit is targeted for Q2 2026. See our Privacy Policy for full detail on data handling, subprocessors, and retention.
YourKendra integrates with third-party services including Google, HubSpot, Twilio, and Stripe. We are not responsible for the uptime, accuracy, or terms of those services.
YourKendra, its logo, brand assets, AI worker names (Kendra, Marcus, Aria, Devon, Jordan, Riley), and all platform technology are the exclusive property of YOURKENDRA LLC.
We may suspend or terminate accounts that violate these Terms. You will receive 7 days notice for terminations not related to violations.
YourKendra's total liability shall not exceed the total fees you paid in the 3 months prior to the claim. We are not liable for indirect, incidental, or consequential damages.
These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles. Subject to Section 13 (Arbitration), any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Marion County, Indiana, and you consent to personal jurisdiction there.
Please read this section carefully — it affects your legal rights.
Agreement to arbitrate. You and YOURKENDRA LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any transaction between you and YourKendra shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Indianapolis, Indiana, or by video conference at the arbitrator's discretion, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
Class-action waiver. You and YourKendra agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Jury-trial waiver. If for any reason a claim proceeds in court rather than in arbitration, you and YourKendra each waive any right to a jury trial.
30-day opt-out. You may opt out of this arbitration agreement by emailing legal@yourkendra.com within 30 days of first agreeing to these Terms with the subject line "Arbitration Opt-Out" and your account email. Opting out does not affect any other section of these Terms.
Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in court for misuse of intellectual property or unauthorized access to the Service.
We may update these Terms. Active subscribers will be notified via email at least 14 days before material changes take effect.
If you have questions about these Terms, contact us at hello@yourkendra.com. Legal notices: legal@yourkendra.com.